Privacy policy

This Privacy Policy describes how Hewlett & Dunn (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number, and any other information associated with any choose payment method)
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify. Your name and contact information will also be shared with our shipping service "ship station," and any payment service you utilize, for the purpose of order fulfillment.

Customer support information

Examples of Personal Information collected: see above.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: see above.

Your Consent

By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. If you have questions about this Policy, or any Privacy Notice, please contact us using the information provided in the section below.

Our Terms of Use

This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.

How We Use Your Information

Generally, we use the information we collect through this Site:

to provide the information, products, and services you request.
to provide you with effective customer service.
to provide you with a personalized experience when you use this Site.
to contact you with information and notices related to your use of this Site.
to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us).
to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us).
to improve the content, functionality, and usability of this Site.
to better understand your needs and interests.
to improve our products and services.
to improve our marketing and promotional efforts.
for security, credit or fraud prevention purposes, and
for any other purpose identified in an applicable Privacy Notice, click-through agreement, or other agreement between you and us.

We transfer customer information to franchisees, service providers, vendors and other companies who globally support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys. These companies must adhere to strict confidentiality obligations in a way that is consistent with this privacy policy and the agreements we enter into with them.

How We Protect Your Information

Hewlett & Dunn takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

No mobile numbers will be shared with third parties for marketing purposes.

Access to Your Information

If you would like to review, correct, and update the personal information you have provided to us through this Site, please contact us using the information provided in the section below. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law. We will use reasonable efforts to comply with your request, as required by applicable law.

Governing Law

This Policy shall be governed under the laws of the State of Tennessee, United States of America without regard to its conflicts of law provisions.

Questions About This Policy

If you have questions or concerns about this Policy, any Privacy Notice, please contact us at: 901-853-2636